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Got Questions? We’ve Got Answers.

Find helpful info about Banala devices, shipping, returns, and more. Still stuck? Just reach out!
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Product Usage & Features

Banala uses isochronic sound wave technology to gently guide your brain into the optimal state for sleep, focus, relaxation, or mood improvement. It’s a natural, non-invasive solution with no screens or apps required.

You can visit our Compare Devices page to see all features side-by-side. In short:

  • Banala Lite: Sleep only
  • Banala Focus Dot: Focus only
  • Banala Sleep Dot: Best for naps and short rests
  • Banala Sense: All-in-one (Sleep, Focus, Relax, Feel Good)
Yes! Banala devices are safe for all ages. They produce non-melodic rhythmic tones—no radiation, stimulation, or side effects.
No. All devices have built-in speakers and are designed for passive listening. Just place it nearby and let the sound do the rest.

Only Banala Lite and Banala Sense have Bluetooth functionality. An optional companion app (BanalaX) is in development for advanced features.

Shipping & Delivery

Orders are shipped from our fulfillment partners in the USA and Thailand, depending on inventory availability.
All orders typically arrive within 3–5 business days worldwide.
Yes! We offer free worldwide shipping for orders over $150.
It depends on your country’s policies. We do our best to minimize fees, but you may be responsible for duties in some regions.

Returns & Warranty

You may return unopened items within 30 days of delivery for a full refund. If your product is defective, we’ll replace it at no cost.
Yes! All Banala devices come with a 1-year limited warranty.
Just email our team at contact@banala.co with your order number and issue. We’ll take care of you right away.

Other Questions

Yes! Banala’s sound wave systems are patent-pending, with unique rhythmic patterns developed in-house.
Absolutely! Please reach out via contact@banala.co with details and we’ll get back to you promptly.
Banala Inc. is proudly headquartered in New York City. We started in Pittsburgh and continue to grow with global operations extending from Thailand.

Better Sleep. Sharper Focus.

Still Have a Question?

We’re happy to help. Email us anytime at contact@banala.co or use the live chat during business hours.
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